Refund Policy
Last updated: 8 October 2026
1. 14-day money-back guarantee
Every payment you make to GrabTheSlot — the first subscription payment, every renewal, and every paid add-on — can be refunded in full within 14 days of the date it was charged. You do not need to give a reason, and no conditions or exceptions apply.
The refund covers the full amount paid, including VAT.
2. Free trial
The 14-day free trial needs no payment method and nothing is charged during or at the end of it. You are only charged if you choose to subscribe.
3. How to request a refund
- Email [email protected] within 14 days of the charge, from your account email address. If you have it, include the invoice or transaction number from your Paddle receipt.
- Alternatively, request the refund directly from Paddle, our Merchant of Record, using the link in your payment receipt or at paddle.net.
4. How refunds are processed
- Refunds are issued by Paddle to the original payment method and in the same currency as the payment.
- We approve requests made within the 14-day window promptly; the money usually reaches your account within 5–10 business days, depending on Paddle and your bank.
- Refunding a subscription payment does not stop the subscription by itself — you can cancel at any time (see section 5) so that no further payments are taken.
5. Cancelling your subscription
You can cancel at any time in the admin panel under Settings → Subscription, with no notice period and no cancellation fee. Your account stays active until the end of the billing period you have already paid for, and no further payments are taken after cancellation.
6. Requests after 14 days
After the 14-day window we generally do not refund the current billing period, but we review exceptional cases (for example a documented, prolonged service outage) individually and in good faith.
7. Your statutory rights
This policy is in addition to, and does not limit, any rights you have under mandatory consumer or other law. Payments are processed by Paddle.com Market Limited as Merchant of Record; see also our Terms of Service and Paddle's Checkout Buyer Terms.
8. Contact
Questions about a payment or a refund: [email protected]. Please contact us before opening a dispute with your bank — we will sort it out quickly.