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Product updates

What's new in GrabTheSlot

A user-facing changelog for the product — in plain language, newest first.

31 updatesgrowing continuously

October 2026

7
Improvement

SMS credit: 1 credit = 1 SMS

One SMS reminder now costs exactly 1 credit, regardless of its length. An SMS is at most 2 segments; longer custom texts are shortened before sending, and the cancel link is kept.

  • 1 reminder = 1 credit, 250 credits = 250 reminders
  • Longer texts are shortened, cancel link kept
Feature

Recurring enrollment: sign up once, there every week

Your customers can now enroll once in a weekly class and automatically get a seat at every session — a real booking with reminders, just as before. From the link in their confirmation email they can skip a session, pause or unsubscribe, and you manage everyone in the Enrolled customers list on the event page. A new add-on, switched on per event.

  • Works with passes: one session per class, pauses when the pass runs out
  • A full session is skipped — the customer gets an email
  • For approval-required events you approve just once
Improvement

Passes: the session comes back on cancellation

On pass templates you can now switch on returning the session on cancellation: if the customer cancels within your cancellation deadline, or you cancel their booking, the deducted session goes back onto the pass. Off by default — your existing passes work exactly as before.

Improvement

Recurring classes: automatic extension

Weekly classes now extend themselves: the system makes sure every day that occurrences are always bookable 8 weeks ahead — no manual regeneration needed. You can also set an end date for the series, after which no new occurrences are created. For events created earlier the extension starts switched off and can be turned on with one click.

  • Always 8 weeks ahead, refreshed daily
  • Optional series end: no new occurrences after it
  • Existing occurrences stay untouched — manual regeneration is still available
Feature

Unified calendar: every booking in one place

Your service, resource and event bookings now appear in a single calendar, with day, week and list views. It is a free add-on: it switches on automatically when you use two or more booking models, and you can turn it off any time under Add-ons.

  • Filter by staff member, booking model and individual resource (each court, room or device)
  • Colour by service / resource / event, booking model or staff member — colours editable right in the calendar
  • A “My calendar” mode for one-person studios
Feature

Instructors for events: no double booking

You can now set an instructor for a group class. While the class runs, that person cannot be booked for anything else (e.g. personal training), so nobody gets scheduled in two places at once. If the instructor is already busy then, the system warns you before saving — and cancels nothing on its own. You can also optionally reserve the room or equipment chosen for the class for the class time.

  • Substitutes per class: a different instructor for a single occurrence
  • When you add time off or a closure, it flags classes the instructor teaches then
  • The instructor’s calendar feed and the unified calendar show their classes
Feature

Start times: full hours, half hours

You can now choose, service by service, when bookings may start: on the full hour, every half hour, every quarter hour or with your own step — instead of times that follow the service length. A live preview shows what your customers will see, and existing services keep working exactly as before until you change something.

  • Full hours, half hours, quarter hours or your own step (5–240 minutes)
  • Set once on a category, it applies to every service in it
  • Live preview: “What the customer sees”

September 2026

8
Security

New Security page + a clarified data processing agreement

One place that describes what protects your customers’ data today. The data processing agreement now lists every sub-processor with its actual data location, and we notify you of an incident within 24 hours (previously 48).

  • Security page: access, isolation, backup, operations, GDPR
  • Complete sub-processor list, from a single source
  • Vulnerability reporting: security.txt + a security@ address
Improvement

A faster booking page

After a round of performance work, the booking page loads noticeably faster: fewer, better-bundled scripts, quicker font loading, and the booking catalogue briefly cached. Logged-in admins always see fresh data.

Improvement

A refreshed booking page + contact links

The public booking page is clearer: a two-column layout on large screens, with a dedicated “About the business” card and a sticky “Where & when” panel. You can now add free-form contact links too (Facebook, Messenger, Instagram, website) — shown to clients as icon tiles.

  • Two-column booker on large screens, with a sticky location panel
  • Free-form contact links (Facebook, Messenger, Instagram, web)
  • Redesigned resource timeline (swim-lane) view
Feature

WhatsApp reminders

Booking reminders can now go out over WhatsApp. When enabled, WhatsApp takes priority, and if a message can’t be delivered it falls back to SMS in the same run — so clients are less likely to miss their appointment.

  • WhatsApp first, SMS fallback in one step
  • Shared credit with SMS — no separate balance
Feature

SMS reminders — now live

SMS reminders are live: the system automatically texts the reminder before the appointment. A customisable template, quiet hours (no messages 21:00–08:00) and transparent credit accounting (1 credit = 1 SMS) — with a refund on a failed send.

  • Custom template + quiet hours (21:00–08:00)
  • 1 credit = 1 SMS, refunded on failure
Improvement

Opening hours and deadlines now enforced

Three settings that used to be display-only now actually apply at booking time: opening hours (no booking on a closed day/slot), a resource’s lead-time, and an event’s registration deadline. When a slot isn’t bookable because of a rule, the client gets a clear explanation — not a silent skip.

Feature

QR check-in for all three booking types

QR check-in now works not only for events, but for services and resources too. Every booking also gets a short, human-readable code (that’s what the QR encodes), so a scanned code and a spoken code land in the same place. A new check-in log shows who arrived and when; you can set which booking types show a ticket.

  • A readable code alongside the QR — manual check-in works too
  • Check-in log: who, when, which booking
Feature

Session passes (punch cards)

A prepaid, N-session pass — for example a 10-class yoga pass or a digital punch card. A session is used automatically at booking, the pass has an expiry, and it can be redeemed at the door with a QR code: staff scans it, the system deducts one session. Not a monthly membership — it’s about concrete sessions.

  • A session is used automatically at booking
  • QR door redemption + expiry tracking

June 2026

4
Feature

Location and opening hours on the booking page

The booking page can now show a map and opening hours. Two independent toggles: turn on the map (geocoded from your address) and/or set your weekly opening hours — clients see at a glance where and when to find you.

Feature

The Discover marketplace

A new, optional marketplace where your business becomes discoverable — browsable by industry and city. You’re only listed if you opt in, and only when you have bookable content. An extra channel for new clients to find you, commission-free.

Feature

Buffer time between bookings

Set, per team member, how much of a gap is needed between two bookings — for cleanup, prep, or a breather. The system factors it into the available slots, so bookings don’t pile up back to back.

Feature

Event tickets with a QR code

Clients booking events receive a QR-code ticket that can be scanned on-site with a phone. Fast, paperless check-in — this was the first step of QR check-in, later extended to all three booking types.

May 2026

3
Feature

Sign in with Google

Sign-up and sign-in now work with one click via a Google account — no separate password to invent and remember. Classic email + password still works.

Security

Data export and account deletion (GDPR)

You can request an export of the data we hold (GDPR Article 15) and start deleting your account (Article 17), with a 30-day grace period — so an accidental request can still be undone. Data lives in the EU; this is part of taking privacy seriously, not just a footer line.

Improvement

Self-service subscription management

Manage your own subscription: cancel in a few clicks, then a 30-day grace period during which you can change your mind any time. No support-line runaround, no hidden cancel button.

April 2026

9
Feature

Multiple coupons at once

Reward your clients with coupons — and now several can be active at once, with clean, traceable redemption. For discount campaigns, returning clients and seasonal promotions.

Feature

Series booking

Clients can book several recurring appointments at once — a weekly training session or a course of treatments, say. Fewer clicks for them, a more predictable calendar for you.

Feature

Google Calendar and iCal sync

Your bookings show up in your Google Calendar, and you can import external calendars (Outlook / iCal) so their busy times block out slots. Clients can add the appointment to their own calendar from the confirmation email in one click.

Feature

Reviews and Google ratings

Send an automatic review request after the appointment, and show your Google ratings right on the booking page — trust signals where the client decides.

Feature

Win-back campaigns

Nudge clients you haven’t seen in a while to come back: a scheduled win-back email after a set period. Your existing client is your cheapest new client.

Feature

Online payment for bookings

With your own payment account you can take card payments for a booking — the money goes straight to you. A prepaid appointment cuts down on no-shows.

Feature

Embeddable booking widget

Embed the booker into your own website: clients book right there, on your page, without navigating away. Customisable colour, position and button label.

Feature

Resource and event booking

Alongside slot-based services, two new booking models: resource (a court, room or piece of equipment rented by time) and event (capacity-based sessions with group sign-up). One platform for three kinds of business.

  • Resource: court / room / equipment by time slot
  • Event: capacity-based sessions, group sign-up
Feature

The booking platform is live

The redesigned product went live: your own branded booking page for micro-businesses, with a fully reworked admin view, booking management and weekly working hours. This is where everything built since began.